Support Analyst

(Job Id W342529)
Posted on 3/15/2010
Location:

Raleigh, NC


Job Type:

Contract


Salary: Not specified
Job Description
Description

Our client, a leading global investment bank has opened a brand new position within Equities/FX/Futures. They need to hire a mid level FIX protocol production support person.

Location: New York, NY

Type of Position: Contract

Located in the Midtown NYC office, this person will have exposure to traders and other users. Must have strong communication skills and the right personality to work a trading floor.

Technical skills required:
3-4 years FIX support experience
5-7 years production support on the trading floor
Exposure to equities products and how they work.
SQL
Unix
OMS a huge plus

Our client, one of the top US investment banks, offering securities underwriting and trading, mergers and acquisitions advice, research, private equity investment, and risk management products, is seeking a 2nd level Support Analyst.

Support Analyst

Type of Position: Contract

Location: Raleigh, NC

Responsibilities:

  • 2nd level support and DR of Equities Execution Systems. Primarily Exchange Links.

  • Problem troubleshooting, root cause analysis and facilitation of both short and long-term solutions

  • Problem ownership until resolution

  • Issue prioritization and escalation

  • Overnight and weekend on-call responsibilities

  • In-depth problem analysis

  • Planning, coordination and execution of production deployment of system upgrades and emergency bug fixes

  • Functional testing of the system upgrades, as well as disaster recovery tests

  • User training and documentation

  • Bug fixes, and other development work as the workload permits for applications not assigned to development groups

  • Provide 'Follow the Sun'support for non-Americas applications.

  • Shift cover will be required(7:00am - 7:00pm)

    REQUIRED TECHNICAL SKILLS:

  • 2+ years of Exchange Links Support.

  • Knowledge of FIX protocols

  • Proficient in Unix, Windows and Sybase or Oracle environments - min 2+ years of experience.

  • Proficient in writing SQL queries - 2+ years of solid experience on Oracle/Sybase

  • Familiarity with Perl and Unix Shell Scripting

  • Excellent problem solving and analytical skills

  • Technical Support experience

    Desired Skills:

  • HTML/ASP

  • XML

  • Sybase

  • Oracle

  • C++/C

  • batch schedulers exposure (eg Control M)

  • MQ Series

  • Visual Basic

  • Financial Markets - Equities

    Personal Skills:

  • Excellent oral and written communications

  • Team player

  • Works well under pressure to tight deadlines

  • Proactive

  • Troubleshooting skills

  • Methodical

    Experience/Background
    2+ years of Exchange Links Support.

    Equities Sales and Trading knowledge
    Order Management and Exchange Connectivity knowledge
    Educated to degree standard, preferably in Computer Science or a numerate subject (however strong candidates from non-numerate disciplines will also be considered).


    Click Here To Apply