Support Analyst

(Job Id W342459)
Posted on 3/15/2010
Location:

Raleigh, NC


Job Type:

Contract


Salary: Not specified
Please apply as directed in job description. |
Job Description
Description

Our client, one of the top US investment banks, offering securities underwriting and trading, mergers and acquisitions advice, research, private equity investment, and risk management products, is seeking a Environment Management \ Support analyst.

Location: Raleigh, NC

Contract Position


Job Duties

  • Maintain a thorough understanding of the knowledge required to provide effective technical application support (includes understanding of market feeds, reference data problems, batch processes, system interfaces, business rules, etc).

  • Create, own, and manage testing environments for Rates applications

  • Resolve testing support issues

  • Coordinate releases, disaster recovery, and checkouts for maintenance activities

  • Apply business and required technical skill sets to resolve issue promptly and accurately

  • Refresh an environment with a copy from production and have it ready for testing within one day

  • Create tools to manage environments

  • Develop subject matter expertise for select FX applications

  • Work with external groups and vendors to resolve environment-related testing issues

  • Performing technical support fixes - development, script writing

  • Investigating problems to find circumventions and root cause

  • Creating Known Error documents for problems

  • Assisting in managing the Production environment

  • Developing product and application knowledge

    Qualifications

  • Bachelor's degree or equivalent

  • Two years experience of 2nd/3rd line application development support or infrastructure support

  • Advanced knowledge and experience with the UNIX toolkit and KSH, regular expression, and Sybase/T-SQL

  • Moderate knowledge of Windows, high availability computing, disaster recovery, and fail-over scenarios

  • Some support-driven/tactical development experience and willingness to work with compiled languages like Java,.NET, or C/C++ (eg, testing applications, automation tools)

  • Some knowledge or an interest in foreign exchange, derivatives, or investment banking

  • Communicates actively and effectively

  • Assigns and assumes clear responsibility and accountability for results

  • Shows commitment to the success of each task and strives to successfully overcome setbacks

  • Responds to changing circumstances, displaying flexibility, and taking calculated risks


    Click Here To Apply

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