* Local Candidates Preferred.*
* Please put NC001018 in the subject line.*
Description:
The Department of Health and Human Services (DHHS) is currently seeking a short-term (9 months maximum) contractor to perform the following tasks:
Serve as the technical lead for migrating LANDesk support and knowledge transfer from current seat management vendor
Serve as the technical lead for testing vendor supplied procedures and standards for LANDesk administration and revise/develop new documentation as appropriate for use by DHHS support staff
Provide expert LANDesk administration, including upgrading of LANDesk Management Suite and Asset Lifecycle Manager server software
Responsible for server operating system, maintenance patches, configuration files, system scripts, log files, etc. for supported services and servers
Perform system analysis, performance tuning and capacity planning
Install and tailor systems hardware and software to meet operational and business needs
Analyze and design server hardware and software to meet operational and business needs
Transfer knowledge and transition LANDesk administration and server support activities to state support staff
Provide status reports to management
Other projects as assigned by management
Knowledge, Skills, and Abilities Requirements:
Minimum (5) years experience in the following areas:
1. LANDesk Management Suite administration
2. Windows server support
Other Required Experience/Skills:
MCSE Certification
Excellent written and oral communication skills
Ability to develop, document and test procedures and standards for LANDesk and server support
Excellent customer service skills and phone etiquette
Attention to detail
Ability to perform diagnostics on software and/or hardware
Ability to resolve routine and non-routine problems independently and in consultation with senior level decision-makers, peers and vendors
Preferred:
1. Linux server support
2. LANDesk Asset Lifecycle Management administration
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